HIV

Some Aetna customers had their HIV status exposed in mailing stat : CNBC

Information about HIV medications could become visible through the window of the envelope, the groups allege, when the envelopes are processed in the mail. The questionable envelopes were also used on letters sent to those on a prescription regimen called pre-exposure prophylaxis, which helps prevent people from acquiring HIV. Aetna told customers in a followup notification letter that the "privacy breach" occurred on July 28 and that the insurer learned about it on July 31. The letter calls on Aetna to develop a plan to correct its practices and procedures. Aetna issued a statement responding to the allegations, saying, "we sincerely apologize to those affected by a mailing issue that inadvertently exposed the personal health information of some Aetna members.



Some Aetna customers had their HIV status exposed in mailing
A sign on the campus of the Aetna headquarters, in Hartford, Conn. (Bill Sikes/AP)Health insurance company Aetna "stunned" some of its customers last month when it accidentally made their HIV statuses visible from the outside of envelopes, two legal groups said Thursday. The legal groups wrote on behalf of Aetna customers in Arizona, California, Georgia, Illinois, New Jersey, New York, Ohio, Pennsylvania and the District of Columbia, according to their letter. The errors have caused "incalculable harm" to Aetna customers, the attorneys wrote. "Aetna's privacy violation devastated people whose neighbors and family learned their intimate health information," Sally Friedman, legal director of the Legal Action Center, said in a statement. Despite medical advances, "widespread stigma still exists against people living with HIV," the legal groups wrote in a statement.

Aetna just exposed thousands of HIV positive customers with this letter


Aetna accidentally exposed customer HIV statuses in clear envelope windows
Aetna, a major health insurance provider, is in hot water after a mailing gaffe made the HIV status of thousands of customers clearly visible to anyone who saw the envelopes. Information about HIV medication was mailed out in envelopes with windows large enough to make the contents of the letter visible exposing the deeply personal medical information without customer consent. The letter, which provided information on how to fill HIV prescriptions to people living with the disease, went out to 12,000 people. The mailing error was made public Thursday, and already there are reports of HIV positive customers who had their information revealed to neighbors or family members who saw the envelopes. Legal action against Aetna is still a possibility, according to attorneys at the Legal Action Center and the AIDS Law Project of Pennsylvania.


collected by :Lucy William
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